Check the refund window for the period you choose
The commercial money-back window follows the paid term. Read it on the plan card or in the order summary before sending your selection.
Windows attached to each plan
| Paid term | From purchase |
|---|---|
| 1 month | 3-day money-back guarantee |
| 3 months | 7-day money-back guarantee |
| 6 months | 10-day money-back guarantee |
| 12 months | 30-day money-back guarantee |
Send the refund request
- Locate the purchase date and order reference.
- Return to the WhatsApp conversation with greatiptv.
- Identify the subscription and state that you want a refund.
- Keep the conversation for the reply and any additional order details.
Diamond and the included months
The window starts on the purchase date. Diamond has a 30-day commercial refund period with either 2 or 6 extra months. Additional viewing time does not extend that window. Applicable statutory rights remain unaffected.